FREQUENTLY ASKED QUESTIONS

The DURO line of products was designed exclusively by TWT Audio in-house with the goal of creating a better sounding, more comfortable over-ear headphone and headset. Featuring soft contour 100%-contact ear cushions, improved sonic quality, and TWT Audio's unique ear cup swivel technology, ears remain protected from the stress of compression, strain of damaging frequencies, and distraction from background noise over longer listening periods. With 40mm drivers delivering exceptional sound quality and entirely over-the-ear cushions providing unparalleled comfort, the DURO line is the ideal over-ear headphone for school, the office, on the go, and everyday usage.

The ERGO line of products was designed exclusively by TWT Audio in-house with the singular goal of creating a better sounding, more comfortable on-ear headphone and headset. Featuring ergonomically angled ear cups and a gentler, optimized audio curve, ears remain protected from the stress of compression and strain of damaging frequencies over longer listening periods. With 30mm drivers delivering exceptional sound quality and the TW110/120 headset's flip-down omni directional microphone boom positioned optimally for voice recording, the ERGO line is the ideal on-ear headphone and headset line for school, work, and everyday usage.

Yes. TWT Audio headphones and headsets can be used with any device that uses a single connector for listening and recording. Compatible devices include iPads, Chromebooks, MacBooks, desktops, smartphones and Android tablets. Most current laptops support the single audio port for listening and recording. If a computer or laptop has two audio ports, TWT Audio has for sale audio splitters that allow for headsets to be used with these devices. Please contact us for pricing and more information about audio splitters.

TWT Audio additionally offers Ultra Durable USB-A and USB-C headset and headphone options that are compatible with all Chromebooks, laptops, and desktop computers with USB-A or USB-C ports.

All TWT Audio products are designed with easy care in mind. Simply wipe down the plastic and leatherette parts of our products with sanitizing wipes to ensure cleanliness and avoid the spread of germs in and outside of the classroom.

We strive to make the purchasing of TWT Audio products as efficient and easy as possible. For customers looking to purchase products in small quantities, we recommend purchasing directly here through the website or on Amazon.

If you would like to order products in larger quantities, we ask that you please fill out our bulk orders quote form and we'll get back to you with an estimate. TWT Audio also works with many major resellers (listed on the Resellers page) who will be happy to work with your district, school, or company to help place your order.

Yes. Districts, schools, and companies seeking to order larger volumes of product may qualify for high-volume pricing. If you are interested in ordering in bulk, we ask that you please fill out our bulk orders quote form, or contact your preferred reseller.

TWT Audio proudly offers a two year warranty for all REVO, DURO, ERGO and Victory product lines and a one year warranty on the LITE product line. Please visit our support page for more information on individual product warranties.

We understand that your time is valuable, so we've made the warranty process as simple as it can be. Please read the warranty for the item you are inquiring about prior to submitting a claim. Photo documentation of the faulty item(s) is a requirement for all warranty claims. Please fill out the warranty form at https://twtaudio.com/pages/support and have photos of unit(s) you are requesting replacement of to help expedite the claim process. We will get back to you as quickly as possible.

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