TWT Audio Support

If you have any questions or would like to learn more about our company please fill out this contact form and a member of our staff will reach out to you directly.

DURO Headset (TW210/220)

Ultra Durable Pro Headset features

  • Omni Directional Flip Down Microphone
  • ”Comfort-First“ Compression Headband
  • Optimized Audio Curve
  • Ergonomically Shaped Ear Cushions
  • Chew Resistant Fabric Cable

DURO Headphone (TW200)

Ultra Durable Pro Headphone features

  • ”Comfort-First“ Compression Headband
  • Ergonomically Shaped Ear Cushions
  • Optimized Audio Curve
  • Chew Resistant Fabric Cable
  • Inline Volume Control

ERGO Headset (TW110/120)

Ultra Ergo Headset features

  • Durable Abs Plastic Frame
  • Ergonomically Shaped Ear Cushions
  • Omni Directional Flip Down Microphone
  • Chew Resistant Fabric Cable

ERGO Headphone (TW100)

Ultra Ergo Headphone features

  • Durable Abs Plastic Frame
  • Ergonomically Shaped Ear Cushions
  • Hi Fidelity Sound Quality
  • Chew Resistant Fabric Cable

LITE Headphone (TW50)

Ultra Light Headphone features

  • Durable Plastic Frame
  • Lightweight and Flexible
  • Hi Fidelity Sound Quality
  • Chew Resistant Fabric Cable

LITE Headset
(TW55)

LITE Headset features

  • Omnidirectional Microphone
  • Durable Plastic Frame Lightweight and Flexible
  • Hi Fidelity Sound Quality
  • Chew Resistant Fabric Cable

REVO TW300

REVO TW300 features

  • Ergonomically sleek structure
  • Luxurious 24mm thick seamless ear cushions
  • Acoustically tuned and ported ear cups
  • Superior sound quality from custom designed 40mm drivers
  • "Stealth release" technology aids cable and ear cushion replacements

REVO HEADSETS (TW310/320/330)

REVO HEADSETS features

  • Innovative and durable structuring
  • Boom-Lift Activated mute
  • Superior sound quality from custom designed 40mm drivers
  • Luxurious 24mm thick seamless ear cushions
  • Acoustically tuned and ported ear cups
  • "Stealth release" technology aids cable and ear cushion replacements

Victory 250XG Gaming Headset

Victory 250XG Headset features

  • "Silicone Flex" mic boom
  • Acoustically tuned ear cups exclusively for gaming
  • Powerful 40mm drivers
  • 24mm thick moisture-wicking mesh ear cushions
  • Inline volume control with mic mute

Breakaway Adapters (TW-BC1)

Breakaway Adapters features

  • Flexible adapter reduces breakage
  • Durable design
  • 3.5 x .5 x .5 inches

PRODUCT LIMITED WARRANTY

TWT Audio LLC products purchased directly through TWT Audio or through an authorized dealer, reseller or distributor, include TWT Audio standard Limited Warranty for each product purchased. This TWT Audio limited warranty is the sole warranty provided for purchased products and provides that all products purchase are new, and are free from any defects in manufacturing, materials and workmanship when used for the normal service or purpose of such product. Such Limited Warranty shall cover each product within the REVO, DURO and ERGO product line for two years and for the LITE product line for one year from the date of original purchase, and in the event that a defect is discovered within the warranty period stated above, purchaser shall promptly notify TWT Audio of such warranty claim, and TWT Audio shall, at its sole discretion, either repair or replace such product within a reasonable period of time, once Think Write has confirmed that such product falls within the terms of this Limited Warranty.

This TWT Audio Limited Warranty does not cover defects or damaged product resulting from or caused by improper or unreasonable use or maintenance, accidental damage or breakage, abuse, unauthorized modification or alteration of the original condition of the product, damage caused by use in conjunction with other products, or any unauthorized repairs to product covered otherwise covered by this warranty.

Except for this Limited Warranty expressly set forth above, TWT Audio does not provide any other form of representation or warranty, whether express or implied, written or oral, and specifically disclaims any other form of express or implied warranty of merchantability or fitness for a particular purpose. In no event or circumstances shall TWT Audio be responsible or liable for any form of special, incidental, consequential or exemplary damages, whether direct or indirect, related to any sale of product or the warranty set forth above.

Warranty Claims

We will respond to your inquiry as soon as possible. REVO, DURO and ERGO products carry a 2 year warranty. LITE products carry a 1 year warranty. Please read the warranty for the item you are inquiring about, linked above, prior to submitting a claim. Photo documentation of the item is a requirement for all warranty claims. Please have photos ready to email to help expedite the claim process.

For returns, please fill out form below and a RMA number will be sent via email. All returns are subject to a 15% restocking fee. All return shipments must be prepaid.

FOR TWT Audio WARRANTY CLAIMS, PLEASE FILL OUT THE FORM BELOW