All TWT Audio products are guaranteed to be free of defects for the life of the warranty period. See each product warranty information page to determine the length of warranty period. For products that are not defective but need to be returned or exchanged within 30 days of the receipt of goods, please use the process below.
All products must be returned within 30 days of receipt of goods and must be unused and in new condition
Returns will only be accepted by TWT Audio under the following conditions:
- Wrong product was ordered by a customer and exchange is needed to receive correct product.
- Incorrect product quantity ordered.
Return or Exchange Process
To initiate a return please fill out the RMA/warranty form to request authorization for return. If wrong product was purchased we will provide an exchange. If there is a discrepancy in price we will invoice or credit the purchaser.
All return shipments must be prepaid. Freight collect shipments will be returned to sender.
Units returned for credit are subject to a 15% re-stocking charge.
Please have the following information available when contacting TWT Audio for an exchange.
Company or School
Model Number of product
Invoice or PO Number
Date of Purchase
Reason for return
For Warranty and RMA form, please click here.
If product was purchased through a reseller, please contact them directly to initiate any return subject to each individual reseller’s return policy.